Microsoft Dynamics 365 Customer Service
Empower Your Support Team and Deliver Exceptional Customer Experiences
Engagement Across All Channels
Engage consumers using their preferred channel, whether it’s phone, email, or live chat. Provide individualized services with minimal consumer effort via a unified platform.
Communities & Self Service
Through a customized, tailored experience, empower clients to find solutions to their own questions. Provide branded self-service alternatives that provide consistent, up-to-date responses as well as a community experience for peer-to-peer support.
Agent Empowerment
The correct data enables agents to effectively respond to client enquiries across channels. Dynamics 365 for Customer Service generates a dynamic interface to guide the next best action and equips agents with the necessary tools, feedback, and data.
Service Intelligence
To acquire meaningful insights from data, identify patterns, forecast opportunities, and leverage powerful analytics and embedded reporting. Dynamics 365 for Client Service enables enterprises to better anticipate customer demands and provide proactive service.