Microsoft Power Virtual Agents
Utilize Natural Language Processing (NLP) and AI-powered chatbots to boost engagement, streamline operations, and seize new opportunities.
Power Virtual Agents is a low-code bot-building platform that empowers anyone to create intelligent chatbots using a guided, no-code graphical interface without the need for extensive coding experience. Power Virtual Agents empowers organizations to build highly customizable and dynamic conversational experiences. These chatbots can be deployed seamlessly across multiple platforms, including websites and mobile devices.
With an intuitive interface and a vast library of pre-built templates, Power Virtual Agents enables businesses to rapidly create and deploy chatbots that can handle a wide range of customer inquiries, provide personalized assistance, and streamline support processes.
Key features
Easy-to-Use Interface
Power Virtual Agents features a drag-and-drop interface that allows users to easily create and customize chatbots without the need for coding skills. With its intuitive graphical interface, creating a chatbot is as easy as filling out a form.
AI & Natural Language Processing
Power Virtual Agents is powered by AI and natural language processing, allowing it to understand and interpret user intent and respond with relevant and accurate information. This makes the chatbot experience more natural and engaging for users.
Pre-Built Templates & Scenarios
Power Virtual Agents comes with a range of pre-built templates and scenarios, allowing users to create chatbots quickly and easily for common use cases such as customer support, appointment booking, and more.
Analytics & Insights
Power Virtual Agents provides detailed analytics and insights into how users are interacting with the chatbot. This allows users to optimize and improve the chatbot over time based on user feedback and usage patterns.
Customization & Branding
Power Virtual Agents allows users to fully customize the look and feel of their chatbot, including the branding, messaging, and user interface. This makes it easy for users to create a chatbot that aligns with their brand and messaging.
Capabilities of Virtual Agents
- Natural Language Processing – Advanced natural language processing technology, makes it easy for customers to interact with your virtual agent, just like they would with a human support representative.
- Customizable Dialogs – With a wide range of customizable dialog options to choose from, create a virtual agent that perfectly matches your brand’s tone and style.
- Multi-Channel Support – Power Virtual Agents supports a wide range of communication channels, including web chat, SMS, Facebook Messenger, Microsoft Teams, and more.
- No Coding Required – Our intuitive, drag-and-drop interface makes it easy to create and customize dialog flows in just minutes.
- Analytics – Track the performance of your virtual agent with detailed analytics that show you how many customers are interacting with your agent, what questions they’re asking, and how satisfied they are with the experience.
- Integration with other Microsoft products – Power Virtual Agents integrates seamlessly with other Microsoft products, such as Dynamics 365 and Power Automate, making it easy to streamline your customer service workflows.
